My Internet connection worked yesterday but not today! Don't make any changes to the setup in your computer and before you call your Internet Service Provider think for a moment; Was there a storm last night? Has the weather recently changed? (hot to cold or cold to hot). Weather changes can adversely effect your phone lines. Pick up a phone, on the same line as your computer, and push a button to clear the dial tone, whistle into the mouthpiece and listen for any pops, snaps or other odd noises. If you hear noise it's the phone lines fault. Contact your phone company.
Additional Help -- http://www.modemsite.com/56k/index.asp
Why can't I connect at 56k when I have a 56k modem?
This problem can be caused by several different reasons.
1. The FCC regulates telephone line speed on analog lines to 53k. Contact your local phone company and your modem maker, ask them this question, as they are the ones responsible for modem and line speed performance. We supply dial-up Internet access, but the line in the ground from you to us belongs to the phone company. Most phone companies DO NOT support a speed above 14400 even though it is most likely that it will go faster. A typical phone line is compressed at the switch using ADPCM and routed through miles of cable, causing signal quality and line quality to diminish. If you are connecting at a rate of 38.000 or higher, this is quite normal. On average expect connecting as high as 45.333k to 53.333k, with a 56k modem running v.90 for maximum throughput.
2. Line noise or bad line quality can reduce the connection speed considerably.
3. Make sure that you are using a 56k V.90 protocol modem. V.90 is somewhat new and the creators of the protocol are constantly improving and updating it. If you are using a v.90 modem and are getting slow connection speeds you may check to see if there is a new version of firmware available for your modem. Older versions usually have trouble with the updated protocol because of timing routines written into it. You can see if there is a firmware update for your modem at http://www.56k.com. These updates are programs that when run will install the latest version of the protocol available for you modem. Most Kflex and X2 modems also have software available that will convert them to V.90 compatibility.
Why do some sites load fast while others load slow?
This happens for several reasons: Heavy network traffic or a lot of people are using the Net. Also, not every web site you visit is using a high speed T-1 line like Fairnet. Some Web Servers are connected via modem, or ISDN , and run at speeds considerably less than that of our T-1 connection. Another reason for a slow site is the load and type of server being used, if it lacks RAM, and processor speed, or is configured to accept more connections than it can handle, it is going to be slow.
When I check my mail it says 'Is another session active?'
This usually means that a prior mail session on the mail server was either stopped by the user before all the mail had been retrieved or had timed out due to a large mail file or attachment. If this happens, the mail server thinks that it is still attempting to send mail for this user and keeps a lock on that users's mail file. Fixing this error requires a call to Fairnet Office so that we may remove the locked file or offending attachment.
Why does my mail take forever to download?
If you have a considerable amount of mail on the system it will take a while to download. This also includes large file attachments such as movie files, picture files, and sound files. Most of these file types are generally large in their uncompressed state. If you often send or receive large file attachments , the best thing to do is to have the files zipped (compressed) before they are attached to email. This will reduce the file size and will also reduce the amount of time it takes to send it and to download it from the server.
How do I disable call waiting on my phone line?
If you only have one phone line and don't disable call waiting while online, someone calling you may disconnect you from the Internet. To keep this from happening you can disable call waiting on your phone line by entering *70,, in front of the telephone number in the dialer. Call waiting will be restored to the line when you disconnect.
I get an Error 691 when I try to connect.
This means that the computer is having a hard time communicating with the access server. Shutting down and rebooting the computer will often fix this problem.
I get an Error 676 when I try to connect.
This error generally occurs in our rural service areas. This error means that the sub station that handles the calls for your area is carrying the maximum number of calls that it can handle at the current time. Usually when you try to place a call you will hear a fast busy signal verifying the situation. The only resolve for this error is to wait and attempt a connection later. Fairnet has no control over this error because the phone company owns the equipment involved.
Our e-mail service supports both POP3 and IMAP4 protocols. To find the correct incoming and outgoing mail servers for your account, please click here. Please note, we do not support SSL connections.
How do I set up my wireless router?
Wireless routers have different ways of being set up depending on the brand and model. Typically a D-Link router's configuration can be modified by surfing to http://192.168.0.1. Linksys uses http://192.168.1.1 there are other brands that use http://192.168.2.1. You will be asked for a username and password. Often the username is "admin" and the password is either "admin", "password" or just left blank if not programmed differently. You should check the manual that came with your router and it will tell you how to set up wireless security. Once set up your PC will need to be told to connect and be given the key needed to do so.
